Returns & Exchanges
At Kaiser Appliances, we stand behind the quality of our premium home equipment and offer a 30-day return policy to ensure your complete satisfaction. If your appliance doesn't perfectly fit your home's needs, we are here to facilitate a seamless exchange or refund process.
Initiate Your Request
Contact our dedicated support team with your order number and the serial number of the appliance to receive your Return Merchandise Authorization (RMA).
Prepare the Appliance
Ensure the unit is clean, disconnected, and securely placed in its original packaging with all included manuals, accessories, and protective inserts.
Schedule a Pickup
For large appliances, we will coordinate a professional freight collection from your residence; for smaller items, a prepaid shipping label will be provided.
Inspection and Refund
Once our technicians verify the condition of the returned unit at our warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing